Shipping Policy

  1. Order Processing Time:

    • All orders will be processed within 1 business days (excluding weekends and public holidays) after payment is received and verified.
    • Orders placed before 2pm will be dispatched the same day and orders placed after 2pm will be dispatched the following working day.
    • We will send you an order confirmation email once your order has been processed and shipped.

  2. Shipping Methods, Carriers and Rates:

    • We offer shipping within the United Kingdom.
    • All orders will be shipped via Royal Mail tracked 48 or 24.

  3. Estimated Delivery Time:

    • The estimated delivery time will depend on the shipping method and the destination.
    • For orders within the UK, you can typically expect your package to arrive within 2-3 business days after your order has been placed.
    • Please note that unforeseen circumstances or factors beyond our control may cause delays in delivery. We will do our best to notify you promptly if there are any significant delays.

  4. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
    • You can track your order on our website or by using the carrier's online tracking system.

  5. International Shipping:

    • Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

  6. Address Accuracy:

    • It is the customer's responsibility to provide accurate and complete shipping information.
    • Please double-check your shipping address before finalizing your order. We cannot be held responsible for undeliverable packages due to incorrect addresses provided by the customer.

  7. Damaged or Lost Packages:

    • In the event that your package arrives damaged or is lost during transit, please contact our customer support team as soon as possible.
    • We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.