FAQs
1. Can i track my order?
Yes, you can track your order once it has been processed and dispatched. We will email you a tracking number that can be used to monitor the progress of your shipment. Visit our website's "Order Tracking" page, enter your tracking number in the provided field, and view the real-time status and location of your package. Please allow a few hours for the tracking information to be updated. If you have any concerns or require assistance, please contact our customer support team.
2. Do you ship internationally?
Currently, we only ship within the United Kingdom. We are working on expanding our shipping options to include international destinations in the near future. Stay tuned for updates!
3. How long does shipping take?
Once an order is placed and payment is confirmed, we strive to process and dispatch your order within 1 day. All orders will be shipped via Royal Mail tracked 24 (3.99). The delivery time depends on your location within the UK. Typically, it takes 1-3 business days.
4. What are the payment options available?
We accept various payment methods, including major credit and debit cards, PayPal, and other secure online payment gateways. You can select your preferred payment option during the checkout process.
5. Do you offer returns or exchanges?
Yes, we have a flexible return and exchange policy. If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order, providing necessary details and evidence. We will assist you in resolving the issue promptly.
6. How can I contact your customer support?
You can reach our customer support team by visiting the "Contact Us" page on our website. There, you will find a form to submit your query or request. Alternatively, you can also send an email directly to info@playtcg.uk. Our dedicated team will respond to your inquiry as soon as possible.
7. Are there any restrictions on purchasing items?
While we welcome enthusiasts of all ages, please note that certain products may have age restrictions due to their content. We comply with all applicable laws and regulations regarding the sale of age-restricted products. It is the responsibility of the customer to ensure they meet the necessary requirements.
8. Can I pre-order upcoming releases?
Yes, we offer pre-order options for select releases. Pre-order availability will be clearly stated on the product page. Please review the terms and conditions associated with pre-orders for more information.
9. Do you buy cards or accept trades?
At the moment, we only sell and do not engage in buying or trading. Our focus is on providing a reliable platform for purchasing TCG and related products.
If you have any other questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you!
Yes, you can track your order once it has been processed and dispatched. We will email you a tracking number that can be used to monitor the progress of your shipment. Visit our website's "Order Tracking" page, enter your tracking number in the provided field, and view the real-time status and location of your package. Please allow a few hours for the tracking information to be updated. If you have any concerns or require assistance, please contact our customer support team.
2. Do you ship internationally?
Currently, we only ship within the United Kingdom. We are working on expanding our shipping options to include international destinations in the near future. Stay tuned for updates!
3. How long does shipping take?
Once an order is placed and payment is confirmed, we strive to process and dispatch your order within 1 day. All orders will be shipped via Royal Mail tracked 24 (3.99). The delivery time depends on your location within the UK. Typically, it takes 1-3 business days.
4. What are the payment options available?
We accept various payment methods, including major credit and debit cards, PayPal, and other secure online payment gateways. You can select your preferred payment option during the checkout process.
5. Do you offer returns or exchanges?
Yes, we have a flexible return and exchange policy. If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order, providing necessary details and evidence. We will assist you in resolving the issue promptly.
6. How can I contact your customer support?
You can reach our customer support team by visiting the "Contact Us" page on our website. There, you will find a form to submit your query or request. Alternatively, you can also send an email directly to info@playtcg.uk. Our dedicated team will respond to your inquiry as soon as possible.
7. Are there any restrictions on purchasing items?
While we welcome enthusiasts of all ages, please note that certain products may have age restrictions due to their content. We comply with all applicable laws and regulations regarding the sale of age-restricted products. It is the responsibility of the customer to ensure they meet the necessary requirements.
8. Can I pre-order upcoming releases?
Yes, we offer pre-order options for select releases. Pre-order availability will be clearly stated on the product page. Please review the terms and conditions associated with pre-orders for more information.
9. Do you buy cards or accept trades?
At the moment, we only sell and do not engage in buying or trading. Our focus is on providing a reliable platform for purchasing TCG and related products.
If you have any other questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you!
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